Victoria & Edward is a privately owned internet marketing company, whose aim is to bring first quality, innovative and up-to-date products to the attention of the buying public, using safe, secure and proven systems for payment processing and order handling. We are dedicated to the total satisfaction of our customers. If you have any suggestions or comments, please contact us.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, MasterCard, Switch & Solo. You may send your credit card information securely over the Internet, using our encrypted payment links to Secure Trading. We also are members of FastPay and PayPal – just click on the appropriate button. On completion of the order process you will receive an automated e-mail confirmation. Please keep this safe as it contains important information, including our internal order reference, which you would need to quote in the event of any query.
Shipping And Handling
Our standard UK shipping charge is £4.50, inclusive of VAT. For EU destinations shipping is charged at £8.50.Delivery Schedule
We deliver your order as soon as possible. We will despatch your order to you in 5-7 business days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 15% VAT has been added to the product prices.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We advise that all returns should be sent by Royal Mail recorded delivery, as Market Ability Limited cannot accept responsibility in the event of the package failing to reach us. Please note that postage will not norVictoria & Edwardly be refunded. When claiming under warranty, the company may offer to substitute an item with similar or equal retail value in the unlikely event of it no longer being available. This does not affect your statutory rights. All claims under warranty are subject to the item having in the opinion of the Company been treated with proper care. Attention should be given to the care instructions. For your help and guidance they are they are shown below.
To help ensure that your purchase of Victoria & Edward jewellery remains in pristine condition always store it in its original gift box. Remember, Victoria & Edward will be your 'final' touch and should be put on after perfume and hair spray, as they will cause damage to the surface of your jewellery. Do not soak your jewellery in any commercial gold or silver cleaning solutions. Do not use any abrasive jewellery cloth or cleaning agents. Your jewellery should be removed prior to exercising, bathing or retiring to bed. It will benefit from an occasional wash in luke warm water with a spot of washing -up liquid, rinsed thoroughly, then dabbed gently with a soft cloth and allowed to air dry. Natural wear will occur over time to all plated surfaces.
Assurance of Quality
Every piece of Victoria & Edward jewellery is individually hand crafted to the highest standards. The finest crystal is used in many of our designs to help create magnificent simulations of priceless diamonds, rubies, sapphires and emeralds. In certain products genuine Cubic Zirconia, Onyx and Mother of Pearl are used. If you are not totally delighted with your purchase, simply return it within 14 days. For reasons of health and hygiene, a refund or replacement on pierced earrings cannot be given. This does not affect your statutory rights.
The result of Victoria & Edward's triple plating process, with it's final rich coating of 22 carat gold, guarantees consistency of colour and enduring quality.
The softness and unique brilliance of sterling silver is captured during our triple plating process. To maintain its beautiful finish a further protective coating is then applied. Tarnishing will however occur naturally if the protective coating is damaged.
The Pearl Collection
The incandescent radiance of our simulated pearls are amongst the finest in the world, ensuring consistency of colour and lustre.
Nickel Allergy Free
An ever-increasing number of ladies suffer from Nickel allergy. Victoria & Edward endeavour to ensure that parts which come into direct contact with the skin on earrings, bracelets and necklaces are Nickel Allergy Free.
Product Descriptions. N- Necklace, B- Bracelet, P- Brooch, CE- Clip Earring, PE- Pierced Earring, CL- Cuff Link, TT- Tie Tack
Colour Descriptions. G- Gold Finish, AM- Amethyst Crystal Colour, S- Silver Finish, CR- Crystal, SA- Sapphire Crystal Colour, RU- Ruby Crystal Colour, EM- Emerald Crystal Colour, JT- Jet Colour, PCK- Peacock Colour Blue/Green, LAP- Lapis Blue Colour, Multi-Sapphire, Ruby, Emerald Crystal Colours
All retail prices shown include VAT at the current rate of 15%. The company reserves the right to amend, without notice, the price of any item.
Refunds and Exchanges
In the event of problems, Victoria & Edward operates a 30-day return policy. Should any problem arise simply return the item in it’s original box along with the original receipt to:
Victoria & Edward
Whiteleaf Business Centre
Buckingham Industrial Estate
Tel 01280 813006
We advise that all returns should be sent by Royal Mail recorded delivery, as Victoria & Edward cannot accept responsibility in the event of the package failing to reach us. Please note that postage will not norVictoria & Edwardly be refunded.
Use of Information
Victoria & Edward, (or others carrying out work on our behalf), will store the details you enter here for our administration purposes.
Unless you have instructed us not to do so Victoria & Edward will may make further use of the information to contact you with further offers, and may pass on the your information to third parties who may use it to contact you about other goods or services which may interest you.
We will ensure that your data is adequately protected when so doing. Even if you have given consent to be contacted by Victoria & Edward or third parties, you can withdraw this consent at a later date. Please contact firstname.lastname@example.org if you wish to cease being contacted in this way.
During the course of your visit to the site your computer may be issued with a cookie. A cookie is a text file, which identifies your computer to our server. Cookies do not in themselves identify the individual user, just the computer used. We will not collect and store personal information using the cookie, although we may use a cookie to monitor your visit and ensure that you are presented with appropriate information. Should you wish, you can choose to prevent acceptance of cookies by your internet browser, although this will impair your use of our site.
Accuracy of personal information
You can check the accuracy of the personal information Victoria & Edward may hold on you by contacting us at email@example.com.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Agreement between user and Victoria & Edward
By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of the changes.
Copyright and Use of this Site
All rights, including copyright and database right, in this website and its contents, are owned by or licensed to Victoria & Edward, or otherwise used by Victoria & Edward as permitted by applicable law. In accessing these web pages, you agree that you will access the contents solely for your own private use. You can download and use the service on a single computer at a time and you can print out a single hard copy of any part of the content of the website solely for those purposes. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of this website without the prior written permission of Victoria & Edward or in accordance with the Copyright, Designs and Patents Act 1988.
Trade Marks etc
The names, images and logos identifying Victoria & Edward or third parties and their products and services are proprietary marks of Victoria & Edward and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trade mark or patent of Victoria & Edward, or any other third party.
This site and the information, names, images, pictures, logos, icons and hyperlinks regarding or relating to Victoria & Edward, its products and services (or to third party products and services advertised and/or accessed via this site), is provided "AS IS" and on an "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will Victoria & Edward be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Victoria & Edward excludes to the maximum extent permitted by law all liability of any kind in respect of the goods and services that may be purchased or information that may be accessed via this or any third party website. Victoria & Edward does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
These Terms and Conditions and any contract arising between Victoria & Edward and you as a result of your use of this website shall be governed by and construed in accordance with the laws of England and Wales