Refunds and Exchanges
In the event of problems, MAL operates a 30-day return policy. Should any problem arise simply return the item in itís original box along with the original receipt to:
Victoria & Edward
Whiteleaf Business Centre
11 Little Balmer
We advise that all returns should be sent by Royal Mail recorded delivery, as MAL cannot accept responsibility in the event of the package failing to reach us. Please note that postage will not normally be refunded.
To help ensure that your purchase of Victoria & Edward jewellery remains in pristine condition always store it in its original gift box.
Remember, Victoria & Edward will be your 'final' touch and should be put on after perfume and hair spray, as they will cause damage to the surface of your jewellery.
Do not soak your jewellery in any commercial gold or silver cleaning solutions.
Do not use any abrasive jewellery cloth or cleaning agents.
Your jewellery should be removed prior to exercising, bathing or retiring to bed. It will benefit from an occasional wash in luke warm water with a spot of washing -up liquid, rinsed thoroughly, then dabbed gently with a soft cloth and allowed to air dry.
Natural wear will occur over time to all plated surfaces.
Assurance of Quality
Every piece of Victoria & Edward jewellery is individually hand crafted to the highest standards. The finest crystal is used in many of our designs to help create magnificent simulations of priceless diamonds, rubies, sapphires and emeralds. In certain products genuine Cubic Zirconia, Onyx and Mother of Pearl are used. If you are not totally delighted with your purchase, simply return it within 14 days. For reasons of health and hygiene, a refund or replacement on pierced earrings cannot be given. This does not affect your statutory rights.
The result of Victoria & Edward's triple plating process, with it's final rich coating of 22 carat gold, guarantees consistency of colour and enduring quality.
The softness and unique brilliance of sterling silver is captured during our triple plating process. To maintain its beautiful finish a further protective coating is then applied. Tarnishing will however occur naturally if the protective coating is damaged.
The Pearl Collection
The incandescent radiance of our simulated pearls are amongst the finest in the world, ensuring consistency of colour and lustre.
Nickel Allergy Free
An ever-increasing number of ladies suffer from Nickel allergy. Victoria & Edward endeavour to ensure that parts which come into direct contact with the skin on earrings, bracelets and necklaces are Nickel Allergy Free.
Product Descriptions. N- Necklace, B- Bracelet, P- Brooch, CE- Clip Earring, PE- Pierced Earring, CL- Cuff Link, TT- Tie Tack
Colour Descriptions. G- Gold Finish, AM- Amethyst Crystal Colour, S- Silver Finish, CR- Crystal, SA- Sapphire Crystal Colour, RU- Ruby Crystal Colour, EM- Emerald Crystal Colour, JT- Jet Colour, PCK- Peacock Colour Blue/Green, LAP- Lapis Blue Colour, Multi-Sapphire, Ruby, Emerald Crystal Colours
All retail prices shown include VAT at the current rate of 15%. The company reserves the right to amend, without notice, the price of any item.